Refund policy

Last updated: 15 October 2026

If ConTess turns out not to be right for you, you can have your money back. Every purchase comes with a 14-day refund window: ask within 14 days and you get a full refund, no questions asked. This sits alongside your statutory rights, which it does not replace or reduce.

1. 14-day refund, no questions asked

You can request a full refund within 14 days of your purchase, for any reason. ConTess is a one-time purchase with no subscription, so there is nothing to renew; if anything we sell ever renews, each renewal gets the same 14-day refund window, counted from the date it is charged.

2. How to ask for a refund

Email support@contess.app with the order reference from your receipt (it starts with txn_), or request the refund from Paddle using the link in your receipt email. The money goes back to the payment method you used, and the licence key stops working once the refund is made.

3. Please check the requirements before buying

The most common reason to regret a software purchase is a requirement that was not met, so they are worth reading twice. ConTess needs macOS 14 or later on Apple silicon, a Fleet-API-capable Tesla, a free Tesla developer account you create yourself, and a web address you control for a small verification file. All of it is on the pricing page and in the terms.

4. If something is wrong with the software

This is different from changing your mind. If ConTess is faulty or not as described, your statutory rights apply and are not touched by anything above: under EU and Romanian consumer law you are entitled to a remedy. Email support@contess.app and we will put it right.

5. Your statutory right of withdrawal

As a consumer in the EU you normally have a 14-day right of withdrawal from a distance contract. For digital content delivered immediately, that right is lost once delivery begins if you consented to immediate delivery and acknowledged losing it, which is what the checkout asks you to confirm before you pay.

That does not affect the 14-day refund above, which applies either way.

6. Payments and chargebacks

Payments run through Paddle, our merchant of record. If you think something has genuinely gone wrong with a charge, email us first: we would far rather put it right with you directly than through a bank chargeback, which costs a fee and takes you longer.

Terms · Privacy & GDPR · Refunds · Licence